Requesting criticism on Auto Attendants and Call Queues – client overview

In an effort to shape the next updates on Auto Attendant and Call Queues in Skype for Business Online Phone System, we would like to invite you to take part in customer feedback surveys we have prepared for you.

These surveys are open to all members of Tech Community, and designed to take just a few minutes of your time. Please click on the links below to start a survey in a new window:

Auto Attendants – Customer Satisfaction Survey

Call Queues – Customer Satisfaction Survey

Your time and feedback is much appreciated, and we look forward to hearing from you on your experiences with Auto Attendants and Call Queues in Skype for Business Online!

Office Setup To get started with your Microsoft Office Installation you must need valid product key code & visit www.officesetup-officesetup.com and we can also help you with your entire process to setup office product online. Call now +1-844-777-7886

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Microsoft Office 365 Provides an information Protection Strategy

The General Data protetion Regulation (GDPR), which began as a regulatory requirement, is increasingly seen as a long-term opportunity to establish greater trust with customers and further unlock employee collaboration and productivity in many businesses. The intelligent compliance solutions in Microsoft 365 help you assess and manage your compliance risks and leverage the cloud to identify, classify, protect, and monitor sensitive data residing in hybrid and heterogeneous environments to support GDPR compliance.

Updates in Microsoft 365—currently rolling out—help protect sensitive data and include:

  • Compliance Manager general availability for Azure, Dynamics 365, and Office 365 Business and Enterprise customers in public clouds.
  • Compliance Score availability for Office 365.
  • Azure Information Protection scanner general availability.

In addition to the updates announced today, capabilities in Microsoft 365 help to:

  • Protect sensitive data in apps and across cloud services.
  • Support data protection across platforms.
  • Provide a consistent labeling schema experience (in preview).

We’re also going to expand sensitive data types to include a GDPR template to consolidate sensitive data types into a single template.

 

 

These Microsoft 365 updates and capabilities are designed to provide you with an information protection strategy to help with GDPR compliance.

“GDPR is coming. But with Microsoft’s information protection solutions, we will have a more efficient way to handle compliance.”
Erlend Skuterud, chief information security officer for Yara

Assess and manage compliance risk with Compliance Manager

Because achieving organizational compliance can be very challenging, we suggest organizations periodically perform risk assessments to understand their compliance posture. Compliance Manager is a cross–Microsoft Cloud services solution designed to help organizations meet complex compliance obligations like the GDPR. The Compliance Manager is now generally available for Azure, Dynamics 365, and Office 365 Business and Enterprise customers in public clouds.

“Compliance Manager really adds great additional value for Microsoft Cloud services by providing insights on the relationships between regulation, processes, and technology,” stated IT manager Nick Postma from Abrona, a Dutch healthcare organization that helps clients on their journey to becoming strong and confident members of society through social partnerships.

 

Screenshot displaying assessments in the Microsoft Compliance Manager.

Perform risk assessments with Compliance Score

Compliance Score—a Compliance Manager feature—enables you to perform ongoing risk assessments on Microsoft Cloud services with a risk-based score reference, giving you visibility into your compliance performance. Each control is assigned a risk weight based on the level of risk involved due to control failure, and as you implement and assess controls, you’ll see your score change. Compliance Score is currently available for Office 365 and will be rolling out to other Microsoft Cloud services soon.

Learn more about the key capabilities and updates for Compliance Manager and Compliance Score at our Tech Community blog.

Protect sensitive data on-premises

Azure Information Protection scanner addresses hybrid and on-premises scenarios by allowing you to configure policies to automatically discover, classify, label, and protect documents in your on-premises repositories such as File servers and on-premises SharePoint servers. The scanner can be configured to periodically scan on-premises repositories based on company policies. Azure Information Protection scanner is now generally available.

 

Screenshot displaying the "Apply classification label" selection from a dropdown menu in Azure Information Protection.

Read “Azure Information Protection scanner” to learn more. To deploy the scanner in your own environment, follow instructions in this technical guide.

Protect sensitive data in apps and across cloud services

Since data travels through many locations—across devices, apps, cloud services, and on-premises—it is important to build the protection into the file so this protection persistently stays with the data itself. Azure Information Protection provides persistent data protection by classifying, labeling, and protecting sensitive files and emails.

Microsoft Cloud App Security (MCAS) can read files labeled by Azure Information Protection and set policies based on the file labels. For example, a file labeled as Confidential, with an associated policy of “do not forward or copy,” cannot leave your network via file sharing apps like Box.net or Dropbox. In addition, the service scans and classifies sensitive files in cloud apps and automatically applies AIP labels for protection—including encryption. To learn more about this feature, read “Automatically apply labels to sensitive files in cloud apps” and the related technical documentation.

Support for data protection across platforms

As part of our information protection vision, our goal is to cover all major device platforms. Building on our efforts to support non-Windows platforms, we are now previewing the ability to label and protect sensitive data natively, with no plugins required, in Office applications running on Mac devices. This enables Mac users to easily classify, label, and protect Word, PowerPoint, and Excel documents in a similar manner that you are used to with the Azure Information Protection client on Windows. Considering that a significant amount of sensitive information is in PDF format, as part of our ongoing partnership, we are in the process of working with Adobe to have the same consistent labeling and protection of PDFs available in Adobe Reader.

To learn more about these new information protection capabilities, visit the Enterprise Mobility + Security blog.

In a screenshot, a Confidential document is displayed in Word, including the document's watermark.

 

Consistent labeling schema experience now in preview

We are previewing a consistent labeling schema that will be used across information protection solutions in Microsoft 365. To start, this means that the same default labels will be used across both Office 365 and Azure Information Protection—eliminating the need to create labels in two different places.

 

Screenshot displaying the Protection settings options in the Security & Compliance center.

 

The consistent labeling model also helps ensure that sensitive labels—regardless of where they were created—are recognized and understood across Microsoft 365, including Azure Information Protection, Office 365 Advanced Data Governance, Office 365 Data Loss Prevention, and Microsoft Cloud App Security. Learn more about the preview of the consistent labeling experience.

Microsoft’s information protection capabilities help you protect and manage your sensitive data throughout its lifecycle—inside and outside the organization,” stated an analyst from KuppingerCole, an international and independent analyst organization headquartered in Europe.

Detect and classify personal data relevant to GDPR

The ability to automatically classify personal data is a critical part of helping you achieve your GDPR goals. Today, we have over 80 out-of-the-box sensitive information types that can be used to detect and classify your data.  Soon we will provide a GDPR sensitive information type template to help detect and classify personal data relevant to GDPR.

The upcoming GDPR sensitive information type template will help consolidate our sensitive data types into a single template—as well as add several new personal data types to detect (such as addresses, telephone numbers, and medical information).

To learn more about the current sensitive information types, read “What the sensitive information types look for.” To learn more about how to create and customize your own sensitive information types, read “Create a custom sensitive information type.”

For sensitive emails, Microsoft 365 enables users to collaborate on protected messages with anyone inside or outside the organization via Office 365 Message Encryption.

To provide more flexibility over controlling and protecting personal information shared in sensitive emails, we are rolling out the new encrypt-only policy in Office 365 Message Encryption starting today. Read further about this and other updates in our Tech Community blog.

Get started on your GDPR journey with Microsoft 365

The Microsoft Cloud is uniquely positioned to help you meet your GDPR compliance obligations. Our cloud solution is built for power, scale, and flexibility.

Microsoft 365 brings together Office 365, Windows 10, and Enterprise Mobility + Security—offering a rich set of integrated solutions that help you assess and manage your compliance risk by leveraging Artificial Intelligence (AI) to protect your most important data and streamline your processes with a sophisticated and holistic solution set.

No matter where you are in your GDPR efforts, the Microsoft Cloud and our intelligent compliance solutions in Microsoft 365 can help you on your journey to GDPR compliance. Learn more about how Microsoft can help you prepare for the GDPR and take our free online GDPR assessment.

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Manage Fraud and Breach Incidents with Audit Logs in Office Microsoft 365

In terms of cybersecurity, 2017 was a tough year for financial services firms. According to PWC, financial services firms on average experienced a 130% increase in fraud incidents overall, and failures to protect company and customer data led to legislative action in more than 40 states. Many financial services firms are working as fast as they can to close the gaps, but piecing together the right security solutions to protect everything from core infrastructure to tablets in bank branches can be a difficult task. Even best-of-breed approaches can still leave gaps, often because they may not work so well together with other in-house applications, or because they don’t enable security administrators to see everything that’s happening across the environment.

This is where the integrated platform known as Microsoft 365 can make a real difference because it enables organizations to track user activity throughout their cloud services and analyze audit logs to investigate or remediate possible breaches. Microsoft 365 captures user activities such as viewing, downloading, or sharing documents; changing document or account settings; and resetting passwords. These activities are logged across Exchange Online, SharePoint Online, OneDrive for Business, Yammer, Power BI, Azure Active Directory, and more. At the most basic level, audit logs help you view trends to spot ongoing issues and determine whether there is cause for concern. For example, you can see whether a user has multiple failed login attempts and from what devices, or whether a user has downloaded files containing sensitive company information. This information can determine whether the activity is suspicious or a result of user error (e.g., lost passwords, lack of training).

Microsoft 365 can help financial services institutions manage fraud and breach incidents by enabling you to:

  • Track financial advisors on the road – where they are, what device(s) they’re using, and when they’ve logged into the system or attempted to access files on the corporate network from a remote location.
  • Monitor access for private or sensitive financial documents. Access and sharing can be set at the group or user level, which can help prevent employees from having broader access to sensitive client or institutional information. You can also see when someone attempts to access documents without the appropriate permissions.
  • Help ensure compliance. Share information with legal and compliance teams when employees attempt to delete corporate information that’s critical for regulatory or industry compliance.

To learn how audit logs are helping organizations detect, monitor, and remediate emergent threats like illicit consent grants, click here to read this official blog post from the Office 365 Security team on ‘Defending Against Illicit Consent Grants’.

Creating Canned Responses for Tech Community Posts

In the event that you have logged various issues in our space, you may locate the accompanying tip accommodating. You can utilize macros to make canned or standard posts on Tech Community, making it that simply that tad speedier to send us your criticism.

To set up a macro for boilerplate text:

  1. Sign in to the Office International community
  2. On the top right go to My Settings complete profile
    1 MySettings.png
  3. Go to the Macros tab
    2 Macros.png

  4. Enter a name in the Macro Title field e.g. Office International Feedback
    3 Macro Title.png

  5. In the Macro box, enter your boilerplate text. You can use HTML tags. If you use the boilerplate text below (or something similar), it will help us manage and investigate your issue quickly:

    Office Product/App/Service Name:

    Affected language:

    Issue description:

    Current Translation:

    Suggested Translation:

    Corresponding English Text (if known):

    Steps to reproduce the error:

    Reason for change:

    Build Number or Location/URL:

    Platform:

    Screenshot/s: Please include screenshot/s.

  6. Click Save

To add your boilerplate text to a post:

  1. Start a new post
  2. In the comment area, place your cursor where you want to add the boilerplate text

  3. Open the Macros menu
    4 Post Macro.png

  4. Select the macro you want to add
    5 Office International.png

Office Setup To get started with your Microsoft Office Installation you must need valid product key code & visit www.officesetup-officesetup.com and we can also help you with your entire process to setup office product online. Call now +1-844-777-7886

MyAdvisor announces a simpler way to access resources

MyAdvisor offers practical guidance tailored to your Cloud Voice deployment needs, including recommended resources and network planning, MyAdvisor is your Cloud Voice champion, guiding you towards long term operational success for Cloud Voice and Meetings.

Based on your feedback we have simplified access to much of the great content on MyAdvisor by removing the need to sign up and sign-in for access to and download assets.

Guidance.png

With MyAdvisor, you can access guidance materials and tools to help you in whichever stage your deployment is in; be it the early planning stages, mid-deployment, or ongoing maintenance, MyAdvisor helps you to ensure your long-term goals. As your deployment advocate, MyAdvisor offers:

  • Networking Planner: A toolset to help you calculate and organize your network bandwidth needs for Skype for Business and Microsoft Teams
  • Deployment Guidance: Assets to help you in your Plan, Deliver, and Operate phases of your deployment
  • Feature Guidance: Further guidance into additional Skype for Business and Teams features
  • Academy: A training center with videos and a customized plan to bring you up-to-speed with Skype for Business and Microsoft Teams

To make MyAdvisor more assessible to you, our redesigned site to show you the capabilities of MyAdvisor without the added requirement of signing in! Now, without sign-in, you can:

  • View deployment guidance for help with your deployment(s)
  • Learn about new feature guidance for your deployment(s)
  • Download deployment and feature guidance assets
  • Watch training videos directly via our Academy
  • View a sample calculation for the Network Planner to help you with your own calculations
  • Easily store your preferences throughout the entire MyAdvisor site

Network Planner.png

We will still require you to sign up and sign in for certain activities such as completing your Network planning activities where you will want to come back over time to review and update your planning activities.

With this update, we encourage you to visit MyAdvisor and navigate through each section to take advantage of the benefits of MyAdvisor for your deployment. If you have any suggestions on how we can further improve MyAdvisor, please feel free to submit your suggestions here.

Office Setup To get started with your Microsoft Office Installation you must need valid product key code & visit www.officesetup-officesetup.com and we can also help you with your entire process to setup office product online. Call now +1-844-777-7886

How to change your Microsoft Office 365 business plan

Office 365, the most recent adaptation of Microsoft Office has changed the whole way its clients were utilizing this efficiency suite. It has concocted two distinct forms to suite the need of the two purchasers and organizations. To have the entire access over all the restrictive highlights of this Office 365, one need its paid membership. Be that as it may, you can likewise attempt its free form with restricted highlights. Since its dispatch, Office 365 has increased enormous notoriety because of the accompanying highlights:

  • It has simplified collaboration by allowing you save your files online and work on them from remote places
  • Updated applications (Word, OneNote, PowerPoint and more) for your Windows and Mac
  • Easy-to-use tools to recognize your pattern and autocomplete data and format information in Excel
  • Exciting online services for file storage and sharing
  • Help you create and edit documents in different Office applications from a browser
  • Create engaging and attractive customer web-based reports straight from your mobile phone, browser or tablet
  • 9% uptime, financially backed service level agreement
  • Highly secured with five layers of security to keep your data safe
  • Automatic version updates of all the Office applications without paying extra
  • Single sign-on and sync with Active directory and more

Once purchased, your needs may change and you might require to change your Office 365 plan for business version. The easiest way to do so is by using Switch Plans button. Follow these steps for switching to another plan:

  1. Visit Office 365 admin center and go to Subscriptions
  2. Select Billing and then Subscription
  3. Select Switch Plans to check all the available plans
  4. Select any plan and you would be able to see the new total cost per month
  5. Read the key information provided
  6. Select Next to continue
  7. Now, choose Chat Now on the checkout page for any assistance

If the switch button is not there, go for Switch plan manually. The main reasons of the unavailability of the switch button are:

  • You have subscribed to more than one Office 365 plan
  • You’re already using Office 365 Enterprise E5, which already has all the functionality available in Office 365

While switching to another plan, there are chances that you cannot see the plan of your choice. This could happen because the availability of the plans depends on the current services of the plan you are using. You can switch to those plans having the same data-related services. So, it is recommended to check Office 365 for business product comparison available on its official website. If you still want some help in accomplishing this task, you can contact Office Setup support team that works 24*7.

Follow thsi link for more information Office.com/setup

Skype Room Systems v2: Stay on Win10 Version 1703 and don’t uninstall the app if prompted

The Skype Room Systems group has gotten input requesting elucidation with respect to the Windows 10 Version 1709 redesign. Skype Room Systems v2 gadgets are as of now obstructed from introducing this update until the point that we have an opportunity to finish testing. Testing is relied upon to finish up soon at which time the square will be lifted. Until at that point, the Version 1709 update is relied upon to bomb quietly on sent SRSv2 frameworks. In the event that you endeavor to physically apply the update, you will see a provoke expressing that the Rigel Skype Room System application should first be uninstalled (see picture underneath).

1709notification.PNG

This is actually the expected experience for our block.  Please do not uninstall the app or proceed with the upgrade.  Your system may need to be re-imaged afterwards if you apply the Version 1709 upgrade.

Please maintain your Skype Room Systems v2 devices on Windows 10 Version 1703 until further notice.

Office Setup To get started with your Microsoft Office Installation you must need valid product key code & visit www.officesetup-officesetup.com and we can also help you with your entire process to setup office product online. Call now +1-844-777-7886

How to troubleshoot the Error Code 0x4004f00c in MS Office 365, 2013 and 2016

Office 365, Office 2013 and Office 2016 are the latest versions of the Office productivity suite that has been equipped with various advanced features like new graphical user interface, tabbed toolbar, collaborative software applications & services and many more. Thus, to enjoy these advanced features, the users need to follow a set of three processes that includes downloading, installing and activating. Sometimes the users may face some errors while activating the Office 365, 2013 and 2016 setup on the device. One of the most common activation errors is the Error code 0x4004f00c.

Activation plays a vital role in all the paid software as it ensures that the software is installed by the authorized users and to avoid the fraud use of the services included inside the software package. To activate the software, the users require a product key that comes either in the form of retail card along with the Office package product or in the confirmation email of the subscribed Office product.

The Error Code 0x4004f00c is mainly caused due to the issues like corrupted Windows system, windows firewall and incomplete installation of the software. As the error occurs on the device, a message box displaying the following message is appeared on the screen:

 

“Error: 0x4004f00c The Software Licensing Service reported that the computer could not be activated. No key Management Service could be contacted. Please see the Application Event Log for additional information. “

Solutions:

Follow the methods mentioned below to resolve the Error Code 0x4004f00c in Office 365, Office 2013 and Office 2016, easily:

Method 1: Disable the Windows Firewall:

  1. Launch the “Start” menu either by clicking the “Start” button on the taskbar or press the Windows (a four square key) on keyboard.
  2. Now, select the “Control Panel” option.
  3. In the “Control Panel” window, either manually search or utilize the search bar at the top for searching the “Windows Firewall” option.
  4. Now, select the “Windows Firewall” option.
  5. And then, select the “Turn windows Firewall on or off” option displayed on the left panel of the window.
  6. After this, select the “Turn off Windows Firewall” radio button under “Home or Work () network location settings” and “Public network location settings” section.

Now, try to activate the Office 365, 2013 and 2016 setup. If still the error is displayed on the device then follow the steps mentions in Method 2.

Method 2: Disable the Proxy Settings, Temporarily:

  1. Click the “Start” button and then, select the “Control Panel” option.
  2. In this “Control Panel” window, select the “Internet Options” option.
  3. A window will appear on the screen.
  4. In this window, tap the “Connections” panel.
  5. Now, click the “LAN Settings” option.
  6. And then, under the “Proxy server” section, unmark the “Use a proxy server for your LAN” option.
  7. At last, click the “OK” button for saving the changes made in the settings.

After this again try to activate the Office 365, 2013 and 2016 setup on the device. If the error still persists on the device then, the users may contact the Office Customer Support on the toll-free number to get an instant assistance for resolving the Error Code 0x4004f00c.

Follow this link for more information Office.com/setup

Yammer Device Usage Activity Reports Now Available on Microsoft Office 365

Yammer device usage activity reports are now available for all customers in O365 usage reporting.

This reporting provides information on the types of devices employees use when they access Yammer. It also shows which devices are used most, on a daily basis, over a select time period.  Additionally, it can provide these details on a user basis, if desired.  See screenshots below.

Distribution Reporting

screen grab 1.png

User Reporting

Screen grab 2.png

For more information, please refer to our support article:  https://support.office.com/en-us/article/View-the-Yammer-device-usage-report-in-the-Office-365-admin.

Office Setup To get started with your Microsoft Office Installation you must need valid product key code & visit www.officesetup-officesetup.com and we can also help you with your entire process to setup office product online. Call now +1-844-777-7886

Skill Shortcut – Share your Cortana Skill with users – Office.com/setup

We have a great news for marketers, developers and SEO specialists with this feature announcement. Now you can share your Cortana skill with users using a cool new capability called Skill Shortcut, which allows direct launching of a Cortana skill from a deep link. Skill developers, marketers and SEO specialists can leverage this capability to drive usage and engagement by including a shortcut to launch their skills in digital media promotions, websites, apps, sms etc.

In Cortana app on iOS/Android, this deep link launches the skill directly (check out the video below that shows launching of Fitbit skill via deep link). On Windows, a click on the deep link will open Cortana in listening mode and display a tip suggesting user say the invocation phrase.

Uri protocol for skill shortcut:

ms-cortana://Reactive/?StartMode=Reactive&ListeningMode=True&TipText=Try%20Saying:%20Hey%20Cortana,%20Ask%20Fitbit
Cortana app uri - blue color bolded text 
Customizable string for skill invocation - black color regular text

Try it today and please provide your valuable feedback.

Here is a quick demo of launching Fitbit skill from an email using Skill Shortcut.

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Office Setup To get started with your Microsoft Office Installation you must need valid product key code & visit www.officesetup-officesetup.com and we can also help you with your entire process to setup office product online. Call now +1-844-777-7886